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D3vilDog's avatar
D3vilDog
Joining in
2 years ago

Landline not working since Saturday

No dial tone or incomming calls. I've checked for faults in area and there seems to be none flaged. Checked with a basic phone on socket entering house and that has the same fault.

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 years ago

    Hi D3vilDog

    Thanks for your post and welcome to our community.

    I'm sorry to hear about the issues you're having with the land line.

    I will send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.