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D3vilDog's avatar
D3vilDog
Joining in
10 months ago

Landline not working since Saturday

No dial tone or incomming calls. I've checked for faults in area and there seems to be none flaged. Checked with a basic phone on socket entering house and that has the same fault.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Hi D3vilDog

    Thanks for your post and welcome to our community.

    I'm sorry to hear about the issues you're having with the land line.

    I will send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.