Landline not working following switch from BT - need Engineer
Online says no faults but..,
Have tried multiple types of phone; several different adapters.
call centre just sent me another adapter
How can I get an engineer out to sort it out
Forum Discussion
If you log into the VM hub, do you see that Telephony is 'Ready' as per image below?
https://setuprouter.com/router/virgin-media/hub-3-0/setup-75194-small.webp
If it is, adapter should connect to the TEL1 socket on the hub to allow the phone to connect.
If you ported a number from BT, you should have a temporary VM number to begin with which gets replaced with your BT number after it is ported.
Thanks for reaching out to us RMJBell, and a very warm welcome to our Community Forums!
We're sorry to hear of the issues you've been experiencing with your landline services after the recent switch over to ourselves.
If you can please address the helpful points/questions asked by goslow, we'll be better placed to understand the situation to best off you our assistance and advice.
Thanks,
David_Bn
Telephony is disabled....
