Forum Discussion

Andyvir1470's avatar
Andyvir1470
Joining in
2 months ago

Landline not working after virgin work outside

Hello, had a problem with broadband recently, problem with wiring outside house they said, they came out and sorted it a few days ago but ever since the landline wont work.  There is no dial tone on the phone at all now, what should i do, can someone come out to look at it please?

  • Hi Andyvir1470 thanks for posting and welcome back to our community.

    Sorry to hear your landline has not been working for you. Can you please advise, if you've tried using an alternative handset? Also, is your phone plugged into your hub, or a traditional phone socket?  For future reference, you may wish to check for potential faults in your area here. That link would also allow you to login and book a technician if required. Also, if you still have the traditional phone socket, connection you may find here and here, useful. However, as you've reached out to us, I would love to have a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
    Regards
    Lee_R