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cowsudders's avatar
cowsudders
Joining in
20 days ago

Landline not worked in months

Hello.

My landline phone stopped working over six months ago or so (wall socket connection) and an engineer turned up and plugged the phone instead into the router (with an adapter). That never worked too. I guess that Virgin Media need to "enable" or "turn on" something to allow my phone to now work through the router.

However, there is no way I am able to make virgin media support understand this. There has been a local broadband issue for the last week (not affecting me) and this is now the reason my phone has not worked for six months (a time travelling fault I guess). I just want the phone I am forced to pay for to work.

How do I get virgin media to enable my landline to work through the broadband router without having to speak to virgin support? Is that possible as it would be nice to have this resolved before I die of old age or something.

Thanks.

4 Replies

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    20 days ago

    Hello cowsudders

     

    Sorry to hear of the landline issues experienced and the problems getting this resolved, we can understand the concern caused and you raising this via the forums. Welcome to the community.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • cowsudders's avatar
    cowsudders
    Joining in
    12 days ago

    Hello.

    The Virgin Media issue within my local area but unrelated to my problem has now been resolved. Can an engineer please be sent to my house to enable my phone for voice over IP?

    As an reminder for this - the last time an engineer visited my house they plugged in the phone adaptor to the hub, plugged my phone into the adapter and said the next step was to do the below (from the VM support site):

    - Ensure Landline is Enabled:
    - Log in: to the Virgin Media Hub admin menu. 
    - Check: if "Telephone" is enabled. 
    - If it's disabled, you may need to request a conversion to VoIP (Voice over Internet Protocol). 

    The Admin menu on my hub says that telephone is disabled.

    The engineer said they could not do the conversion at the time they were at my house, and would do it later in the week, then let me know it was done. This did not happen so I suspect I have not been requested to be converted to VoIP. 

    Having spoken with both support repeatedly and on here, I understand an engineer again needs to come to my house and request my phone is converted to a VoIP, but no one could come because there was an issue in the local area.

    As this issue is now resolved can an engineer come to my house to fix this?

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      12 days ago

      Sorry to hear your landline issue is ongoing cowsudders To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        9 days ago

        Please let us know how the appointment goes and if you need any further help with this 😊