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Mccannj's avatar
Mccannj
Joining in
9 months ago

Landline Issue

Issue with no incoming or outgoing calls NE15 and also at elderly parents NE5 ring 0345 number and states issue engineers working in — this has been since Saturday - when went through call centre & spoke to someone told you’ll have to upgrade to digital line to resolve - is there a fault or not? Analogue 8n play until 2027 is this Virgins way to migrate to create a fault? 

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    9 months ago

    Hi Mccannj 👋

    A warm welcome to our Community Forums and thanks for your post. 

    I am sorry to hear of the landline issues. 

    Are there any further updates on the 👉 Service Status Checker?

    • Mccannj's avatar
      Mccannj
      Joining in
      9 months ago

      Thanks but that was 1st place checked before rang 0345 number 

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        9 months ago

        I'll pop you a PM 📩 so we can take some details and provide an update.

        Thanks