I moved house a year ago into one which did not have Virgin. My landline has never worked, but it's so complicated and time consuming trying to get in contact with someone to get it fixed that I've just never used it (it's part of my package). There's no ringtone at all.
Any suggestions?
Hi Davyo67
Welcome to the community forums
Sorry to hear that your landline has never worked.
How do you have your landline set up? Is this connected to the master/extension socket in the home or connected into the TEL 1 port of our router?
Do you have any other devices connected into the phone line at all such as security devices, fax machines or telehealth alarms?
It's just the master socket, which is an ancient BT one. There's nothing else attached, but the engineer only fitted the broadband. He didn't mention the phone. I'm not even sure what my phone number is.
VM landline is now supplied from the back of the VM hub using an adapter connected to the TEL1 socket.
If you log into the VM hub and look on the 'Welcome Page' does it show telephony is 'Ready' as per image below?
