Forum Discussion

billy158's avatar
billy158
Joining in
4 months ago

Landline down

Hi, we have not had a landline since Saturday in L36 I have reported the issue 3 times only to be given 3 different times for a fix my service check says there are no issues does anyone know what the issue is.

3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 months ago

    Hello billy158,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your landline at the moment. 

    I can see that an engineer visit has been booked for you. Please can you let us know how the visit goes?

    Additionally, if you have any issues or questions now or in the future, please don't hesitate to let us know here, and we'll be happy to assist you.
    Kind Regards,

    Steven_L

  • billy158's avatar
    billy158
    Joining in
    4 months ago

    Thanks for the reply however it took eight phone calls before virgin agreed to a engineer visit, eight days without a landline that wasn’t a outage as I was informed but the change over to a digital signal , no apology or even an offer of a refund for 8 days loss of service 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      4 months ago

      Hi billy158 👋.

      Thanks for the update on this, we would need to look into your account further via private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina