Landline caller ID stopped working
My Virgin landline caller ID feature has stopped working. My phone has not yet been converted.
How can this feature be reinstated ?
Forum Discussion
Hi john_mills
Thank you for your post and welcome to our community.
Were sorry to hear this has stopped working .
How long has the caller display not been working please?
Was this following an engineer visit?
Please pop back to us when you can.
Hi Vikki_M,
Yes, the caller ID stopped working after an engineer visit to fix my dead landline, the engineer said the dead landline was caused by a fault at the exchange and he fixed it remotely, he tested the landline by calling me but i did not notice the caller ID had stopped working. Caller ID is still not working.
Hi john_mills,
Thank you for your reply, we can certainly look into this for you. I will pop you over a PM and we can go from there, just keep an eye out for the little envelope 👀📩
Thanks
Zoie
Thank you for messaging with me john_mills, so glad I could get this readded for you 😊
Thanks,
ZoieI have exactly the same problem: Although we do not use the landline too much these days, I have noticed that since the engineer visit last month the 'Caller ID' service does not appear to be working and wonder if the visit has affected it. I shall be pleased if you will advise how I can reinstall the service. Thx Carl
Hey cab12,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your landline caller ID function at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_LGlad to hear that its all sorted now, cab12 🙂
