Forum Discussion

goosea's avatar
goosea
Joining in
11 months ago

Landline access

When we dial some of our contacts, we get a voice saying "this number is temporarilly unavailable". This occurs only on some numbers in different exchanges. Those same numbers ring out OK if we call them from a mobile. For example, this happens on numbers in Somerset, Devon, Sussex, Buckinghamshire and we are in Hampshire. All our local calls are OK and many of our other contacts in other exchanges are OK. This must be a network issue where the Virgin network is not handshaking with other networks.

  • Thanks for reaching out to us goosea, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing on the services. 

    Can you please confirm if you're aware of what network the landlines are on that you're struggling to go through to on our landline services?

    Thanks

    David_Bn

    • goosea's avatar
      goosea
      Joining in

      At least one is BT in Somerset,  one is Caravan Club in East Grinstead,  so don't know, the others, I have no idea. 

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for coming back to us goosea.

        Can you please confirm if you've performed any diagnostics on the hub when attempting to make calls to these phone numbers?

        Have you performed either a reboot or even a reset before making a call to one of the troublesome landline numbers?

        Thanks,

        David_Bn

    • Zach_R's avatar
      Zach_R
      Forum Team

      Hi goosea,

      Can you please clarify how you performed the reboot? Along with this, is it possible for you to try another landline handset so we can rule out this being potentially equipment related?


      Thanks,

       

      • goosea's avatar
        goosea
        Joining in

        Reboot was done by switch off. 3 handsets in house, all the same.