Forum Discussion

jcampbell2023's avatar
jcampbell2023
Just joined
2 years ago

Landline - Can receive but not make calls.

I'm not able to make calls on my Virgin landline. I can receive calls, but every time I dial to make a call, I'm just put straight through to the Virgin Media helpline after pressing a couple of numbers.

Never get to dial a full telephone number.

I've checked the Virgin Media website and can't see that there are any problems in our area.

I've followed the automated instructions to test the line and phoned back after ten mins to get the results and the whole process just starts again. Never get any results.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi Jcampbell2023 👋🏼. 

    Thank you for posting, welcoming you back onto the community forum 😊.

    Sorry to see you are having issues with your landline ☹.

    Is it only on one number that the calls can't be made or on all numbers?

    Have you tried using another handset?

    Let us know, we want to help.  

    • jcampbell2023's avatar
      jcampbell2023
      Just joined
      2 years ago

      Any number attempted, never get to actually complete dialling the full number. 

      • Arissa_H's avatar
        Arissa_H
        Forum Team
        2 years ago

        Thank you for coming back to me, have you tried using another handset?