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brissle1's avatar
brissle1
Joining in
11 months ago

Just received the phone connector to my existing hub but no dial tone

Hi,

I agreed a new contract to add my BT landline to Virgin last week.  I emphasised that the change was only acceptable if we kept our existing number.

I already have  a Virgin hub for broadband.

A connector for my landline phone has arrived in the post this morning and I have moved my landline phone and connected it to the hub.

But there is no dial tone.  How do I get this activated?

Thanks

1 Reply

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there brissle1 

    Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

    I am so sorry that you have faced this issue with your new service and thank you again for posting. I'm going to pop you a private message so we can take some information and get a closer look into this together.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.