I have been without my landline for 2 weeks. (I always pay my bill by d debit) Engineers are unable to fix it and say it has to be fixed from afar. This hasnt hapened. I am listed as a vunerable person But it makes no difference.
If I change my phoneline to Vodophone (same as my mobile) will I get my bill reduced and will I get compensation for being without a line.
VM gets 2 full working days to fix any fault before compensation applies. After that it is £9.98 for each full calendar day until your service is restored.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
VM sells bundles of services so if you remove the landline part your monthly cost may go up and you may start a new minimum term.
Are you still in a minimum term with VM or out of contract? What other options for landline/broadband do you have available to you?
A VM person should get to your topic within a few days and should offer to help.
I am still in contract until I believe in April. But shourley If they have broken their contract then I can break mine? I was planning on changing my phone provider but staying with TV
As you have a residential contract there is no SLA or guaranteed service in your contract. It’s ’best endeavours’ to fix, so there is no way you can terminate your contract without penalty. When my wired landline phone got a fault some months ago the technician just rewired it up to run through my hub. I would have thought it was an option for your problem.
If you have a phone line from a wall socket, a tech won't fix it: instead he'll make a call to provision your hub for VoIP and reassign the routing from PSTN so calls to your number now go through their VoIP servers, and connect your handset to the hub with an adapter cable. This hub must be hub 3, hub 4 or hub 5.
