Forum Discussion

Sqbird430's avatar
Sqbird430
Joining in
10 months ago
Solved

Hub 3 telephone sign flashing red. automatic reset done by Virgin, still flashing

Hub 3 telephone sign flashing red. automatic reset done by virgin, still flashing. Unable to receive or make phone calls. 

  • Gareth_L's avatar
    Gareth_L
    10 months ago

    Hello Sqbird430.

    Thanks for your first post and welcome to our community.

    Sorry to hear about the loss of your telephone.

    We are aware of an issue for some of our customers located in the south east.

    This should be fixed at around 13:10 today.

    You can get updates on our service status page here. Or by calling our status line 0800 561 0061.

    If nothing is listed please pop back on here after the estimated fix time and quote reference number F011319624 so we can update you.

    Gareth_L
     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    Hello Sqbird430.

    Thanks for your first post and welcome to our community.

    Sorry to hear about the loss of your telephone.

    We are aware of an issue for some of our customers located in the south east.

    This should be fixed at around 13:10 today.

    You can get updates on our service status page here. Or by calling our status line 0800 561 0061.

    If nothing is listed please pop back on here after the estimated fix time and quote reference number F011319624 so we can update you.

    Gareth_L
     

  • Sqbird430's avatar
    Sqbird430
    Joining in
    10 months ago

    reference number F011319624

    Hi issue not resolved. Telephone symbol still flashing and no landline service 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      10 months ago

      Hello again.

      We're really sorry the issue is still ongoing.

      After checking the F0 Number it appears out engineers ares still working on a fix for this.

      I will keep an eye on fault for you over the course of the day.

      Gareth_L

  • Sqbird430's avatar
    Sqbird430
    Joining in
    10 months ago

    reference number F011319624

    Landline still not working as of 20.30pm hub 3 still flashing?

    • Beth_G's avatar
      Beth_G
      Forum Team
      10 months ago

      Hi Sqbird430,

      We are really sorry for any inconvenience caused - this outage is still open and currently estimated to be resolved by 9pm