My elderly mother had a fault with her landlines which has now been fixed. The engineer said I need to update her account to record she has a lifeline alarm, to ensre she gets a peiority call out. I did tell customer services when I registered the fault, but the account has not been updated, and the call out took 3 days. Can you advice how I can do this as can see anything g on the account management options.
Forum TeamHello Lwood1.
Thank you for your post.
Were sorry to hear about your mothers service being out of action for 3 days. This must have been a very worrying time for you as we can imagine a landline is very much needed due to your mothers health and age.
We will be able to look at the account from here and updater this to a priority customer, so any faults in the future can be attended with in 24 hours.
Full details of the support we offer are here
If you don't mind, I will need to send you a private message to pass security and access the account.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
ok.
Hey cmheiaCoran Thanks for reaching out to us on the Virgin Media forums. 👋🏼
Is everything okay?
Do you need any assistance from us?
Let us know and we'll assist.
Kind regards,
Ilyas.
