Home Telephone Number Not Ported
I have moved my account to a different property and requested Virgin Media to Port my old home telephone number. I've spent a lot of time on the phone trying to resolve issues with my old telephone number not being ported but not succeeded in my attempts. Virgin Media's customer service nowadays is terrible, and I've had multiple frustrating experiences with the call center based in India. Despite requesting them to let me speak to the manager and UK Customer Service they did not let me speak to either of them. It's frustrating the confirmation from the Virgin Media team is that the agent has made a mistake and instead of moving the account agent has created a new account. Since February I have spoken so many times to customer service and each time they have told me the issue is resolved and the telephone number will be ported. But on my last call in May, they are now saying the number is no longer available to port. My telephone number is over 25 years old and this number was also given to my business contact losing this number is a big loss. I don't know what to do. The help from someone who understand the importance of your old home telephone number will be much appreciated.
