I am in ther process of switching to Virgin broadband, the engineers are here now, but they tell me that i will loose my land line connection today. this was not explained to me when the salesman came to my house. How do i keep my land line active?
Forum TeamHi tim0376 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you will be losing your phone as a result of a switch, this can be related to the area type that you reside in. If you live in a Full Fibre area we will not be able to support landlines, so that we can be sure we would need to bring you in for a private message.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
If you live in a Full Fibre area we will not be able to support landlines
Sabrina_B Ahh yes, I'd forgotten about the Nexfibre areas! D'oh!
If that is the case, the OP would need to port the phone number to a VOIP supplier.
Did you use One Touch switching? If so your phone number should be ported over to VM. It may also be terminology, as you will lose a physical "landline", but the phone service is now run over the Hub.
