Home Phone Switchover - No adapter received

Hi there Kathc9907 , we can absolutely help with this. If the changeover is due in a week and the adapter still hasn’t arrived, a replacement kit can be ordered to make sure it reaches you in time.

We can send a private message shortly so security checks can be completed safely and the replacement can be arranged straight away, just let us know.

Regarding the suggestion from another forum member about purchasing an RJ11 adaptor online, depending on the equipment in use, a third‑party adaptor may work. However, this should only be used as a temporary solution if something is urgently needed before the switchover. It isn’t recommended as a long‑term setup.

If further assistance is needed, just reply here and the team will get that private message sent over.

If you are in a rush, an RJ11 plug to BT Socket adaptor is about £3 delivered from eBay