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00PeteH's avatar
00PeteH
Tuning in
2 months ago

Home phone Call charges onaccount when phone is not physically connected

I've just received my latest bill where £3.19 has been charged to my account for phone calls, 1 of which is itemised.  The issue is that I do not have a phone physically connected and haven't had so for over 12 months.

Has anyone else had this issue? I am concerned someone else is able to make calls on my account at my expense.

Thanks

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 months ago

    Hi 00PeteH, thank you for your post. We appreciate your concern 😔

    Do you or anyone else living in the property recognise the number related to the itemised call or is it completely random?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • 00PeteH's avatar
    00PeteH
    Tuning in
    2 months ago

    Hi,  thanks for reply.

    And No, we don't recognise the number at all, although it is a local area landline one.

    Thanks

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi 00PeteH, no problem at all. Thank you for your response.

      In order to discuss this matter with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi 00PeteH, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel