I assumed when I changed back to virgin media that I would just be able to plug the home phone into the router and that it would work that way. However the phone will not plug into the router so currently no home phone line. Please could someone tell me what I need to do to rectify this
Thanks
[mod - title edited for clarity]
Is a VM landline included as part of your VM package?
VM's landlines are now provided from the TEL1 socket on the back of the VM hub. You need an adapter from VM to be able to plug in a normal domestic telephone.
Is a VM landline included as part of your VM package?
VM's landlines are now provided from the TEL1 socket on the back of the VM hub. You need an adapter from VM to be able to plug in a normal domestic telephone.
Forum TeamHi Val70, thank you for your post.
We're sorry to hear about the problem you're having 😔
Just to clarify, have you received documentation confirming that a landline is included within your package?
Advice on how to connect your home phone to the WiFi Hub can be found here. Please refer to the section entitled "Getting set up with your fibre phone service".
Please pop back to us at your earliest convenience.
Regards,
Daniel
It’s now plugged in but am still awaiting the porting of my old number. Does anyone know how long this should take
Forum TeamHey Val70, thank you for reaching out and a telephone port can take anywhere between 10 - 14 working days to go through.
Thankyou I will wait a bit longer and will get back to you when this has been done
But importantly, and it isn’t clear from your earlier posts, are you actually paying for a VM landline, forget whether it’s through the hub or not, is a telephone line included in your contract?
