Home Phone - line is dead

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Hello HelenAlex

Sorry to hear of the landline issues experienced, we appreciate you raising this via the forums.

We can see you have spoken to the team since calling and this was discussed, we trust they were able to assist or update you during the call?

If you need further assistance, please don't hesitate to get in touch.

Hi, I had a similar issue.

VM sent an engineer who plugged a bit of kit into the router and then the phone into the bit of kit.

I don't have a landline now, as we used to have. I think I now use a phone via the router which is actually VOIP.

But I still pay for a landline.