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Val70's avatar
Val70
Joining in
19 days ago

Help please porting landline number

I requested virgin to port my landline number across nearly a month ago. I was previously with virgin before going to sky and now returning. I was told this was no issue, however nothing happened. I rang up again just over a week ago and they promised to expidite this, and that I would receive an email from Sky, however yet again nothing has happened to date. I need this number as I have a critical medical condition and this is the number the hospital/doctors use to contact me. Please can anyone help me?

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    19 days ago

    Hello Val70

     

    We're sorry to hear of the issues transferring your landline number back to us from Sky, we can understand the concern given the importance of the number and appreciate you raising this via the forums.

     

    We're eager to assist with this or see what is happening, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Val70's avatar
    Val70
    Joining in
    18 days ago

    I have responded via the private message board