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gopekto2's avatar
gopekto2
Just joined
3 months ago

Help needed please

Could someone please advised an email address in order to speak to virgin media customer support -

My elderly in laws have accessibility needs / deaf etc and need a way to contact

Any help would be super appreciate

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi gopekto2

    I'm sorry but VM don't provide a customer facing email contact.

    They can contact VM via WhatsApp on 0780 3089 684

    Or via Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia

    The inlaws could register and post their issues on this forum and forum staff may be able to help.

    They could also ask for your name to be added to the account so you can talk on their  behalf, however yuo wouldn't be able to make any contract changes or cancel the account.

    Next time the inlaws have any form of dialogue they should ask the agent to register their accessibility needs.  There's a link on the following page explaining about the accessibility needs which includes priority support along with links to alternative contact options.

    https://www.virginmedia.com/help/accessibility 

    There's also an online chat messenger pop up on the right hand side of the following page

    https://www.virginmedia.com/support/help/contact-us

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 months ago

    Hi gopekto2 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that your parents are facing with reaching out to us. So that we can assist we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina