Fraudulent Charges On Phone Bill
I'm new to this so apologies if I am in the wrong area or follow the wrong format.
My mother's last two bills have each listed a phone call charge to two different Glasgow landline numbers. On the bill dated 20/02/2025, there was charge of £11.73 (excl. VAT) for a call duration of 129 minutes to the number [MOD EDIT: Removed]. On the bill dated 20/03/2025, a further charge appeared of £30.60 (excl. VAT) for a call duration of 240 minutes to the number [MOD EDIT: Removed].
My mother could not have made either call, for reasons that I do not wish to reveal on this forum at this time.
I tried to trace both numbers but got nowhere. Trying to contact someone at Virgin Media to resolve this and prevent further charges has been extremely frustrating. So much so that I am seriously considering closing both my account and that of my mother's.
Your community is my last shot at this. Hopefully someone can direct me as to how I can resolve this or at least get me through to a human being at Virgin Media who can deal with it.