Forum Discussion

rkbluemarlin's avatar
rkbluemarlin
Settling in
2 years ago
Solved

Fibre adapter not long enough, can I order a phone extension cable?

My home phone switched to fibre last month. We don't really use it so I haven't got round to plugging in the adapter until now. However the cable is way too short to reach the router. I can't move th...
  • goslow's avatar
    goslow
    2 years ago

    Very likely a case of 'effort-versus-reward'. I think in some recent topics VM has sent out a phone extension cable upon request.

    How much effort it takes to actually get the thing from VM and whether it is the correct thing that actually turns up, only time might tell.

    A 5m cable is about £3-ish either online (such as eBay) or locally (Screwfix, Toolstation etc.)

goslow's avatar
goslow
Alessandro Volta
2 years ago

Very likely a case of 'effort-versus-reward'. I think in some recent topics VM has sent out a phone extension cable upon request.

How much effort it takes to actually get the thing from VM and whether it is the correct thing that actually turns up, only time might tell.

A 5m cable is about £3-ish either online (such as eBay) or locally (Screwfix, Toolstation etc.)

  • rkbluemarlin's avatar
    rkbluemarlin
    Settling in
    2 years ago

    You're right of course, but it's the principle. Virgin have caused a problem that I didn't have before, and I can no longer use a service that I'm paying for. I might just cancel the phone!

    • goslow's avatar
      goslow
      Alessandro Volta
      2 years ago

      Ironically, that might cost you significantly more than the phone lead as VM's bundle-pricing means removing the phone service might actually put your package price up!