Forum Discussion

Dark_Fiber's avatar
Dark_Fiber
Dialled in
2 years ago

Extending phone to hub

Many of us need to extend the cable from our phone to reach our hub. (The lead from my phone, actually a DECT base station, to my Hub3 is a frustrating 2ft short) The tidiest solution is to run an RJ-11 to RJ-11 lead since most modern phones have an RJ-11 socket where the lead is plugged in.

Most leads of this kind are four wire leads. Can anyone knowledgeable about VoIP and the Vm hubs see any problem with using these?

  • goslow's avatar
    goslow
    2 years ago

    If you have got the RJ11 cable to work, all good.

    The hub uses only the centre two pins (3 and 4) so you should be fine with a 4 wire cable. There will be no connection from the hub on the other pair of wires.

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi Dark_Fiber 

    Welcome back to the community forums 

     

    In some cases you do not need an adapter to connect from the phone to the hub, thought this will vary on what handset you have. 

    If you need support on setting up your landline to complete to home phone switch over and would like to keep your phone and router in their current positions, we can arrange an engineer to come and wired up the home as needed. 

     

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

    • Garsa's avatar
      Garsa
      Tuning in
      2 years ago

      My phone works fine following switchover, but only by putting my hub on the floor in the corner of the room next to the phone connection point. This is both untidy and inefficient in terms of wifi signal. Can I get an extension cable (of around 6 feet) so I can put the router back on its desk?

      Gary

      • Adri_G's avatar
        Adri_G
        Forum Team (Retired)
        2 years ago

        Hi again, Garsa.

        Thank you for your reply and for sharing more on the issues, we can gladly assist with this query. 

        I'll send you a PM now to discuss the details and see if an engineer is needed or a longer cable will suffice. 🙂

        Please, check the top right-hand side of our page to find a little white envelope.
        Click on this and you'll see my message.

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    The problem sometimes encountered is that the phone base requires the original cable that was supplied with the phone (due to the way the cable is wired internally).

    The method most likely to work is to use a conventional telephone extension lead (BT plug to BT socket) in conjunction with the VM adapter.

    Alternatively ask VM to modify your existing home phone wiring so you can continue to use your telephone sockets after switchover. VM should do this free of charge after the switchover process.

  • Dark_Fiber's avatar
    Dark_Fiber
    Dialled in
    2 years ago

    RJ-11 to RJ-11 is working well.

    The BT socket to BT plug extension suggested by goslow is, of course, the safest solution but I was trying to minimise the number of joints in the circuit rather than increase them 🙂

    My original question stands: Can anyone knowledgeable about telephony as implemented on the Vm hubs foresee any problem with using a four-wire cable?

    • goslow's avatar
      goslow
      Alessandro Volta
      2 years ago

      If you have got the RJ11 cable to work, all good.

      The hub uses only the centre two pins (3 and 4) so you should be fine with a 4 wire cable. There will be no connection from the hub on the other pair of wires.