We've had the email that we need to move phone to fibre soon.
Phone is on different floor to Hub, but copper wiring does have socket near hub.
Can I have engineer to a) check that this wiring will work, and b) (presumably) disconnect copper wiring from street cabinet.
Thanks
Hi ourmailbox,
Thank you for reaching out to us in our community and welcome, we will be more than happy to get you the help you need to get your phone connected Via the Router, the phone would need to be moved near the Router or the other way around, the technician will best advise.
So I can get this arranged I have sent you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.
If you have an existing telephone socket next to the hub, which is joined to the other telephone sockets in your home, the VM tech should be able to link your internal telephone sockets to the hub's telephone socket using an adapter cable as below
This back-feeds the phone line from the hub into the existing telephone wiring meaning the sockets should then work in conjunction with the phone line from the VM hub. The old incoming phone line from the street should be disconnected from your telephone sockets. You should not need to relocate phones or the hub if this can be done.
Unfortunately success (or not) may depend on the VM tech who turns up. Some seem to know how to do this, others do not have a clue what to do based on past reports on here.
Refer below to the section
'Booking an engineer visit' and the drop down 'I have several phones connected to extensions – will these work?'
