Forum Discussion

47Dave's avatar
47Dave
On our wavelength
3 years ago
Solved

Emergency Backup Line version 3 - availability

In the virgin media phone user guide at https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf near the bottom of the page, it includes details of two different emergency...
  • Travis_M's avatar
    Travis_M
    3 years ago

    Hi 47Dave

     

    Thanks for your response!

     

    I'll drop you a private message now to collect some more information so we can have this resolved for you. Please keep an eye on your inbox for a message from myself to confirm some details for this.

     

    Regards

Zach_R's avatar
Zach_R
Forum Team
3 years ago

Hi 47Dave,

Thank you for your post and welcome back to our community forums. We're here to help.

It's correct that we have two different EBUL products, with the latter being one that was developed and introduced more recently. Do you currently have an EBUL? If so, are you experiencing any issues with it?

Thanks,
 

47Dave's avatar
47Dave
On our wavelength
3 years ago

Hi @Zach_R

I am a carer of a vulnerable adult  who cannot properly use mobile phones and with speech difficulties is often unable to be understood by strangers. Therefore, use of the 999 system is not a safe or proper option for them and accordongly, I did not request the EBUL device as described when it was offered by VM some time ago. It appears to have been the V1 device and the V3 option was not mentioned.

A V3 device programmed with speed dial numbers of specific people, who would be able to understand in the event of an emergency, would be suitable. Can you advise me how to obtain one?