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rdurde1's avatar
rdurde1
Tuning in
1 month ago

Email received for 12th Jan 2026 Switchover of the Landline and it doesnt work

I received an email stating that my I need to plug in my new adaptor into the Hub on the 12th Jan 2026 which I have done and it doesnt work. I do not get a dial tone. I rang Virgin Help and their response was plug your phone back into the wall socket. How is that going to fix it ? Surely they want people to move over. It seems like the switchover is not well know even among the Virgin Media call centre staff.

Why is it not working and why cant they test the connection remotely ? 

Richard

 

 

5 Replies

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  • rdurde1's avatar
    rdurde1
    Tuning in
    1 month ago

    Thank you for all responding. Its my mistake. I was sure the email said the 12th January, but I have double checked and its the 12th February 2026. So I was a bit early - Doh !! Sorry.

  • Client62's avatar
    Client62
    Alessandro Volta
    1 month ago

    The telephone adaptor must be plugged into TEL 1 on the rear of the VM Hub 5, 
    it must not be plugged into any of the 4 network sockets.

    If plugging the telephone into the old wall socket results in a phone that can make & answer calls, the migration to telephone via the VM Hub has not happened.

  • rdurde1's avatar
    rdurde1
    Tuning in
    1 month ago

    Its a Virgin Media Hub 5.  Only seems to have a light at the front right corner. Does not appear to be any lights at the back either ?

    • newapollo's avatar
      newapollo
      Very Insightful Person
      1 month ago

      The only visible lights on the hub 5 are those in the bottom right hand corner. If it's working correctly it should be a steady white light.

      See https://www.virginmedia.com/help/how-to/broadband/hub-lights

      Open a browser window and type 192.168.0.1 and sign in with the settings password from the base of the hub.  This opens the status page and you can see if the telephone has been enabled via the hub yet as per the screenshot below. (If it hasn't been enabled yet it will still work via the wall socket)

       

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    1 month ago

    Are the telephone lights on the Hub on?  It may be your Hub is not yet provisioned.