Disabled phone line after bereavement change
Hi, can someone please help expedite ticket 16141574 on a/c 102553003. My dad passed away and your bereavement team changed account to my mum but have managed to disable the landline completely. For a lone person in their 80s we need this treated with high urgency and resolved asap. I am guessing you have tried to convert it to digital but as she only has landline it won't work. No broadband or tv services.
IF you have somehow changed the line to digital without informing us, or taking into account there is no broadband and hub, then can you sort this asap. It may mean turning it back on for analogue until you can get an engineer out or pl perhaps you can install it all today. Either way this is not good, to leave an elderly / vulnerable person in this condition.
I have emailed the bereavement team to make them aware of this issue, and also out in a complaint online. Plus posted on x. Hopefully somebody will be able to get this resolved today.