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EdwardRD's avatar
EdwardRD
On our wavelength
4 months ago

Digital switchover didn't happen in Jan-2024

Hi VM Support,

Back in late 2023, I contacted VM through this forum as my landline would only connect to the VM support number when dialling any outgoing number.

I was advised this was due to the 21CV switch to digital and I would receive an adaptor cable to allow my phone to be plugged into the new Hub3 which was sent to me around that time. The switchover was due to occur in January 2024.

I never received the adaptor cable and as far as I remember my landline has not worked since or may have worked for a short period after the service was reset. I use my landline infrequently and believe it has not worked for at least 6 months, maybe longer.

Can I please now request the VM adaptor cable so I can set up and start using my landline again.

Many thanks,
Ed.

Landline, digital switchover

1 Reply

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    4 months ago

    Hello EdwardRD.

    Thanks for your post. 
    Sorry to hear about the delay with your landline switch over.
    I’d like to investigate this for you and arrange for an adapter to be sent out.
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen that would be great. 
    Regards     
    Gareth_L