Forum Discussion

Bucky897's avatar
Bucky897
Dialled in
6 months ago

Current landline tariff Guide/discount team rudeness

Hi folks,

 

Does anyone please have a link to the current valid home phone tariff guide please? I'm somewhat confused as to finding the correct one.

The most recent one I can find is 1st January 2023.

After giving notice to quit, the Virgin 'Discount' team called me on 02039804396, multiple times and I answered today and spoke to someone called 'Donna'. Three minutes into discussing what package I was after and hence the reason for leaving she was being pretty terse, talking over me as I was explaining my query context then just hung up on me!

For a loyal high-end customer who always pays on time, not to mention common customer courtesy, I'm appalled with her attitude.

Of course I cannot return the call.

Is there anyway I can make a specific complaint about her?

Any input from anyone or a CS rep would be appreciated.

 

 

NB: Just spoke to another guy who was the polar opposite, efficient amd polite who gave me an offer.

Thanks

🙏

 

 

 

1 Reply

Sort By
  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    6 months ago

    Hi Bucky897 Thanks for reaching out to us on the Virgin Media forums. 👋🏽

    I'm sorry to hear about the poor experience you've had recently. 😢
    You can find a copy of our landline plans here.

    I'll send a private message to assist with the complaint.

    Kind regards,
    Ilyas