Forum Discussion

BabsiLee's avatar
BabsiLee
Joining in
2 years ago

CRACKLING PHONE LINE after new Virgin installation

Hi, I have the same problem. Engineer has been out and reset everything and tested it all but when I called a friend nearby who also has Virgin the line was still crackling. 

9 Replies

Sort By
  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi BabsiLee 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have been having with your phone. Have you tried calling a mobile number or another person to confirm the crackling?

    Let us know. 

    Sabrina

    • BabsiLee's avatar
      BabsiLee
      Joining in
      2 years ago

      I have called other neighbours who are not with Virgin. There is some crackling. 

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        2 years ago

        Ok thank you for that, is it possible to try with another handset, or to check the cabling of your phone on the main phone, if you give it a wiggle to see if the crackling stays or goes or gets worse.

        Sabrina

    • BabsiLee's avatar
      BabsiLee
      Joining in
      2 years ago

      The crackling affects person I’m calling not me. Now, since the reset by the technician I sometimes hear a click or two before person at the other end says they can’t hear me or it’s crackling. 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Morning BabsiLee 

        We appreciate it may not be affecting you but if it's affecting everyone you call, are you able to try another handset just to rule that out?

        Best wishes.

  • BabsiLee's avatar
    BabsiLee
    Joining in
    2 years ago

    I have now tested the power booster sent out to me. It has made no difference to the quality of the signal.

      • BabsiLee's avatar
        BabsiLee
        Joining in
        2 years ago

        I have only one phone but with 3 handsets. I have also heard that the digital roll out in this area has been suspended for the time being.