Continual intermittent dial tone indicating a new voicemail message

Hi jeffas 

Thanks for posting and welcome to the community.

We're sorry to hear that the intermittent dial tone has re-appeared after the tech visit. I can appreciate how annoying that must be.

Please could you try unplugging the hub for me, leaving it for two minutes, then re-plugging back in and seeing if it clears it?

Keep me posted.

Best wishes.

Yes I had the same thing before the switchover but after Voicemail had been reset. If you do have a message the alert tone is different again. It seemed that this was a new normal dial tone for my area.

After switchover, the old normal dial tone returned. You have to accept that Virgin Media moves in mysterious, and often unfathomable ways.

I'm having the same problem I have tried unplug from the power, asked family member to leave voice mail message then deleted but still have landline phone is continually giving the intermittent dial tone indicating a new voicemail message, but there are no messages. Please Help

I have same issue since having been migrated to digital yesterday 19th Oct 2023 and also 1571 no message either

Having had several interactions with VM support, and been told different things, and remaining very unhappy, here's my summary.
1. An engineer visited, faffed about for a while (including changing a bunch of settings on one of my handsets, for no apparent reason), contacted some colleagues but was unable to help.
2. I was told (via 150) that I had both voicemail and call-waiting, and that these are incompatible. I never asked for call-waiting. It seems to have been added when my line was switched to digital.
WHY DO VM PUT INCOMPATIBLE FEATURES ONTO ANYONE'S LINE?
3. I was told that it was necessary to remove both features and then re-enable voicemail. But when I got through to customer support (who weren't available during the weekend), they said that it was only necessary to remove the call-waiting; which they did.

IT IS NO BETTER NOW.

What I think is happening is that there is no FUNCTIONAL problem; i.e. messages arrive, the dial tone changes, a message can be listened to, and the dial tone changes back.
BUT IT TAKES HOURS AND HOURS.
I left myself a voicemail and it took at least TWENTY HOURS for it to be signalled by the dial tone. After I listened to it and deleted it, it took another FOUR HOURS for the dial tone to change back.
What use is a voicemail system that takes this long to react?
The analogue system didn't have this problem. HOW HAVE VM MADE THEIR DIGITAL SYSTEM SLOWER THAN THE OLD ANALOGUE ONE? Not just slower, but massively, unusably slower.

This looks like a case of something that's free being worth every penny (and no more!).
Except that it isn't really free, is it. It's just included in the price without the option to do without and not to pay for it.

By the way, this page: https://www.virginmedia.com/help/landline/managing-your-landline-calling-features
(and note that it specifies "landline") has a link labelled as "Find out how to set up landline voicemail here." (Note again that it says "landline".) But the URL is https://www.virginmedia.com/help/mobile/set-up-virgin-mobile-voicemail, which (as the URL indicates) leads to a page about MOBILE voicemail. Honestly, I despair!

Hi Matt,

Are you replying to my original post or my comment today? The problem has existed since I got moved onto the digital service. It has been checked on your side several times and no-one can find anything wrong. But the outrageous delays still happen. If you haven't found or changed anything, why would I expect it to be any better. And I don't fancy spending another 24 hours waiting for the dial tone to change or a message to appear.

Surely you have some way to observe how long it's taking for these events to have an effect. What do you find from examining that?

Had an engineer visit on Tuesday 31 Oct. He noticed a red light on my Hub 3 and changed it for a Hub 5. He suggested that I leave it for a couple of weeks (!) and see if it's any better. It's been over a week now and there's no difference in the voicemail. It still takes hours for messages to arrive, and as far as I can tell the presence of a new message and the changes to dial tone are almost completely unsynchronized. Leaving a message will eventually be followed by the message arriving, and will also eventually cause the dial tone to change to intermittent. Likewise, deleting the new message will eventually cause the dial tone to change back to a steady tone. There are always several hours when (a) nothing happens despite a message having been left, (b) the dial tone remains steady but the message has arrived, (c) there are no new messages but the dial tone is intermittent.

This is absolutely hopeless!

VM now sending an engineer for a second visit. I find it astonishing that they can't investigate this on their own servers.

I had an engineer turn up to check over my setup, and found no issues. There also has been some conversations via PM.

Through these, I get the impression that this is a 'feature' of the system that Virgin have no idea how to fix. ☹️

I agree with foggy69; VM seem to have no idea.

I had another engineer visit. He actually tried it out himself and observed the problem. He phoned his own support people, who told him to (drum roll!) reboot the router! So we did that, did a test, and it worked! However, within a couple of days it had stopped again. As far as I can tell, it is now not working at all. I am going to ask VM to remove voicemail from my service. It's utterly ridiculous that people phoning me can be invited to leave a message which I will never receive (or maybe receive a day or so later).