Forum Discussion

rnmh1964's avatar
rnmh1964
Tuning in
3 years ago

Call blocking not working on handset

I have a BT call blocking phone which until recently worked absolutely fine on my virgin media landline. It now will not allow anyone in my VIP contact list to get through, it blocks everyone. I have checked to see if I have call barring enabled on my Virgin media phone account in case this is blocking calls before they reach the phone but I can't see it on my account. It seems to coincide with when my line was changed from a socket connection to one now going through my WiFi hub. I don't know if this is a coincidence or not? I also see on my caller display that at regular intervals throughout the day I get calls from "no number" although the phone doesn't ring. Again this is since it was connected to the hub. Any help would he appreciated as I now have to turn the callblocker off so that my VIP contacts can get through which now means I get lots of cold calls too.

  • Hi rnmh1964,

    A warm welcome and thanks for posting on our community forums. This really is a strange coincidence this has happened since the home phone switch over. As you have advised you've already made sure that you do not have the call barring feature on the line, we will need to carry out some further checks from our end for you.

    I am going to pop you over a private message to take some details so we can investigate this further for you. 

    Please click on the purple envelope to accept the chat. 

    Kind regards Jodi. 

  • Hi rnmh1964,

    Just a quick note to advise you this issue has now been passed on to our 2nd line faults team for further investigation for you.

    As these issues have only arisen since the changeover, we will need to investigate what has happened for you. 

    Our team will be in contact with you to discuss this further in due course.

    Kind regards Jodi. 

  • TAZMANUK's avatar
    TAZMANUK
    Knows their stuff

    Did the call blocking feature still work after the digital switch over and plugged the phone into the hub ?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Hey TAZMANUK, thanks for reaching out to us on the forums.

      May I ask if you are experiencing issues with the call blocking feature on your phone post switchover?
      Let us know.

      Kind regards,
      Ilyas.

      • TAZMANUK's avatar
        TAZMANUK
        Knows their stuff

        I'm not switched over yet just asking before I get switched over at the BT dect system cost us £120 and the main reason was the call blocker as we have had zero marketing calls for the past 6 months.

        So wanted to see if the other customer got his call blocker working which isn't a service on Virginmedia it's built in on the dect phones hardware/software

         

        I've live chatted to BT just now they clarified the models call blocker works on digital voice however they cannot say if it works on your service due to the adapter and to reach out to my provider.

        As the user in this post has a BT phone with call blocker I asked if his was sorted and working before I get switched in march.

        I'm in contact privately with Molly T

        The model of my BT phone is d93x

        https://shop.bt.com/products/bt-premium-phone---three-handsets-090632-D93X.html

  • Anonymous's avatar
    Anonymous

    I have just purchased a BT corded phone, I cannot use a mobile phone due to hearing problems., there appears to be a problem with the new BT phone as the call blocker does not work alongside Virgin.

    Could any help with this problem as I  may need to  return the phone for a refund  if I cannot use the call blocker. Thank  you.

    • Lee_R's avatar
      Lee_R
      Forum Team

      Hi Anonymous thanks for posting and welcome back to our community.

      Regrettably we cannot advise on a service via 3rd party equipment.  Your fellow community members may be able help you, sorry.  You've mentioned that you do have hearing issues.  We do offer support in regard to this.  You can find details of the support we offer, here.

      Regards

      Lee_R

  • Anonymous's avatar
    Anonymous

     

    I had no problems before the switchover when using twin phones, so much for so called technology.

    Can anyone advise as to which make of phone is compatible with Virgin Media as I now need to return the phone in question for a refund.

    The paper work that came with the BT phone stated that I needed CALL BLOCKER DISPLAYwhich customers should be able to get from Virgin Media.

    With regard to my hearing problem I find it strange that I recieve a printed bill via the post everymonth in a large envelope stating articles for the blind, kindly cancel this as I do not need it and can check my account via Virgin Media. Thank you.

    • Lee_R's avatar
      Lee_R
      Forum Team

      Thanks for getting back to us Anonymous 

      To enable me to make any changes to how you receive your billing, I would need to take some details.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee

    • nleaney's avatar
      nleaney
      Dialled in

      FWIW, My Panasonic DECT Phone with automated call blocking stopped working as expected immediately after the switchover. I suspect this is due to having Voicemail enabled as part of the switchover (it wasn't enabled on my original Virgin landline).  Any calls that would normally have been intercepted by the Panasonic Phone seem to be directed straight to voicemail. Any calls that would have been allowed by the call blocker are still being routed through.  I've requested that voicemail is disabled on my line (The Panasonic has an answerphone so don't need it) and fingers crossed this will resolve the issue.  I'll keep people posted!