Hi, I'm due to have my landline switched over on 11th January and have yet to receive my adapter; getting through to VM and selecting anything that relates to the change over is non existent. What do I have to do to get this much needed item?
Forum TeamHi there KatyCaroline
Thank you so much for your post and welcome to the community forums, it's great to have you back.
I am so sorry that you have faced this issue with your service and thank you so much again for posting. I would be more than happy to take a look into this with you via a private message and see if we can get the adapter sent out.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
I believe that at the present there is a hold on phone switch over, so this may be why you have not received an adapter.
