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wytch78's avatar
wytch78
On our wavelength
2 years ago

When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment.

When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment. Try again in a few minutes”. Always worked fine until I got this error message a few days ago. I’ve uninstalled and reinstalled the app and no joy. Also removed iPad from devices list but still keeps saying same thing. Can one of the team please help me get this resolved. Thanks 

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi wytch78,

    Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing issues logging into our App, which App is it you cannot use on your iPad, have you tried a different device, does the same error occur?

    Regards

    Paul.

    • wytch78's avatar
      wytch78
      On our wavelength
      2 years ago

      Hi Paul

      its the virgin Tv go app on my iPad. It was fine then all of a sudden just kept getting the “Oops - the service isn’t available at the moment. Try again in a few minutes”. message. I’ve uninstalled the app and reinstalled but just says the same. I’ve no issues with it in my phone, just my iPad. 
      Thanks

      Sean 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us wytch78.

        As you advise that the TV Go services are working on another device, it would rule out the likelihood of being an account issue.

        Can you please confirm the model of iPad you're using? 

        Does the iPad currently require any software updates?

        How are other applications operating when you stream content?

        Thanks,

        David_Bn