VTGo app makes me re register device
Hi, I am having an issue where I need to register my device every time I open the app. Once registered I can watch what I want until I close the app.
i have not cleared my cache or my cookies, that I am aware off. But I have got a new phone and since I have got the phone it has made me register it 3 times. It shows up on the list as a registered device but will not allow me to watch anything because I have ran out of swaps for the month.
i have seen other topics where a virgin media staff member has offered to refresh the swaps, this is not a fix and unless they are willing to give unlimited swaps until the problem is fully resolved this is not an option. I just want to watch tv on my phone on my device that IS REGISTERED, what is so hard about that ?!
i have re registered my iPhone 15 pro 3 times now and I cannot do it again until May meaning I cannot use the app. It’s a joke and I have noticed that there is multiple cases of this problem and nothing seems to be getting done to resolve the issue.
details below:
Build: 5.07.8308+10881
Device: iPhone16,2
OS: iOS 17.4.1
Video Player: Unknown
Conviva: 4.0.41
Connection Type: WiFi - (N/A)
Customer HH: 108809477_gb
Mqtt Broker Status: CONNECTED
Device IP: 192.168.1.82
OV: 4.2.33
OV Engine State: AUTH_FAILURE
OV Device Name: DE27ACDA-916E-43EF-B6B9-D92C182E198C
OV Power Status: OKAY
OV Network Status: OKAY
OV Disk Status: OKAY
OV Download Enabled: true
iPhone 15 pro max
iOS 17.4.1
Latest build of the VTVGo app
Assistance would be appreciated
thanks