VTGo app makes me re register device
Hi, I am having an issue where I need to register my device every time I open the app. Once registered I can watch what I want until I close the app. i have not cleared my cache or my cookies, that I am aware off. But I have got a new phone and since I have got the phone it has made me register it 3 times. It shows up on the list as a registered device but will not allow me to watch anything because I have ran out of swaps for the month. i have seen other topics where a virgin media staff member has offered to refresh the swaps, this is not a fix and unless they are willing to give unlimited swaps until the problem is fully resolved this is not an option. I just want to watch tv on my phone on my device that IS REGISTERED, what is so hard about that ?! i have re registered my iPhone 15 pro 3 times now and I cannot do it again until May meaning I cannot use the app. It’s a joke and I have noticed that there is multiple cases of this problem and nothing seems to be getting done to resolve the issue. details below: Build: 5.07.8308+10881 Device: iPhone16,2 OS: iOS 17.4.1 Video Player: Unknown Conviva: 4.0.41 Connection Type: WiFi - (N/A) Customer HH: 108809477_gb Mqtt Broker Status: CONNECTED Device IP: 192.168.1.82 OV: 4.2.33 OV Engine State: AUTH_FAILURE OV Device Name: DE27ACDA-916E-43EF-B6B9-D92C182E198C OV Power Status: OKAY OV Network Status: OKAY OV Disk Status: OKAY OV Download Enabled: true iPhone 15 pro max iOS 17.4.1 Latest build of the VTVGo app Assistance would be appreciated thanks