Forum Discussion

MarkH28's avatar
MarkH28
On our wavelength
5 months ago

VMTV GO website will not load on laptop

VMTV GO website will not load on laptop. Just keeps on the red background page. Working fine for years then last night started getting very sluggy now today it won't load at all. Works on my other devices. I have cleared cashe and cookies etc

  • Hi MarkH28 👋

    Welcome back to our Community Forums and thanks for your post.

    Sorry to hear you are having issues with TV GO on your laptop.

    Have you tried using a different browser?

    • MarkH28's avatar
      MarkH28
      On our wavelength

      Hi Ayisha

      Yes have been using google crome for years then suddenly stopped working on it few nights ago tried microsoft edge gets 2 sign in page just keeps spinning after entering password, which is 100% correct then it times out. Tried incognito mode loads the home page of vmtvgo but then does the same when I enter password...times out.

      The app also doesn't work on laptop wont load.

      Works fine on my phone.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        I'm so sorry to hear this MarkH28 

        Have you tried uninstalling and reinstalling the app on the laptop? Have you tried via an incognito mode on the web page?