Forum Discussion

sukh187's avatar
sukh187
Tuning in
2 years ago

VM TV Go App Issue - Service not available

Hi I've been receiving the following error on all my devices when opening the TV Go App has been happening for several weeks across several devices the App is on the.latest version and the devices ar...
service not available
Virgin TV Go App
Akua_A's avatar
Akua_A
Forum Team
2 years ago

Hi sukh187 

Welcome to our community forums and sorry to hear you are experiencing this issue with the VM app. We can understand the inconvenience caused and we want to best help. Do you get this on multiple channels on the app? Do you also get the issue when accessing TV go here? https://virgintvgo.virginmedia.com/en/home Can you let me know how long this issue has been ongoing?

Thanks,

sukh187's avatar
sukh187
Tuning in
2 years ago

Hi so the error appears after I open the app. I've tried logging out and back in same thing after authentication. I've deleted the app multiple times and reinstalled from the play store, same error. Been going on for at least 3 weeks maybe slightly longer. As mentioned happening on multiple devices where I have been able to access the app before. Screenshot attached.

 

  • sukh187's avatar
    sukh187
    Tuning in
    2 years ago

    I've also just tried the link you provided and I get the same error in a different format

     

    • Lee_R's avatar
      Lee_R
      Forum Team
      2 years ago

      Thanks for getting back to us sukh187.  Sorry your TV go issue is still ongoing.

      I would like to take a closer look at your account on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R

      • pauldc's avatar
        pauldc
        Tuning in
        2 years ago

        Could you message me re issue below please?

        Hi, I have ipad2 mini, 2015, iOS 12.5.7, and my sky sports app using virgin media login logo stopped working. Unknown error was message. Done all the usual checks, uninstalls, reboots etc, no luck.

        Then trying to fix that, Virgin TV go app will not allow me to login, was fine, and states Service not Available, oops, service not available. Try again in a few minutes. This does not resolve. Uninstall reinstall all usual stuff to try, different network, mobile data all the same. To be clear, the Apps work, they load, and for any terrestrial TV all fine, this only happens when having to sign in so I can watch what I subscribe to.

        Interestingly, trying to login to Virgin Media website also fails, enter username email / password, it scrolls along, and does not log in. All works fine on my Huawei pro 30 and my Win 10 pc. Further testing, installed on Samsung S10 and an old Huawei p smart 2017 ..both working no issues.

        Is this due to the age of the iPad, as both apps available and will install from apple store. Virgin TV go app even states my device is compatible. Please help, thanks