Forum Discussion

sukh187's avatar
sukh187
Tuning in
2 years ago

VM TV Go App Issue - Service not available

Hi I've been receiving the following error on all my devices when opening the TV Go App has been happening for several weeks across several devices the App is on the.latest version and the devices ar...
service not available
Virgin TV Go App
Akua_A's avatar
Akua_A
Forum Team
2 years ago

Hi sukh187 

Welcome to our community forums and sorry to hear you are experiencing this issue with the VM app. We can understand the inconvenience caused and we want to best help. Do you get this on multiple channels on the app? Do you also get the issue when accessing TV go here? https://virgintvgo.virginmedia.com/en/home Can you let me know how long this issue has been ongoing?

Thanks,

  • sukh187's avatar
    sukh187
    Tuning in
    2 years ago

    Hi so the error appears after I open the app. I've tried logging out and back in same thing after authentication. I've deleted the app multiple times and reinstalled from the play store, same error. Been going on for at least 3 weeks maybe slightly longer. As mentioned happening on multiple devices where I have been able to access the app before. Screenshot attached.

     

    • sukh187's avatar
      sukh187
      Tuning in
      2 years ago

      I've also just tried the link you provided and I get the same error in a different format

       

      • Lee_R's avatar
        Lee_R
        Forum Team
        2 years ago

        Thanks for getting back to us sukh187.  Sorry your TV go issue is still ongoing.

        I would like to take a closer look at your account on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R