Forum Discussion

classic_cor's avatar
classic_cor
Joining in
3 months ago

Virgin Tv Go device registration issues

Hello, 

I'm having another issue with this device requiring to be registered 3 days in a row, no cookies or cache has been cleared, I'm using the app and NOT on a browser.

I've literally watched a match on the weekend, and it asked me to register the device even though I'd used it a couple of weeks ago, then when I tried again on Tuesday, it once again asked me to replace a device, then yesterday it asked me to reregister. Then again it's said I need to register, but I can't as I've used my 3 device swaps, but this is the same device. All I've done is put the device to sleep, then unlocked, opened the app and been asked to register 3 times in a row....it's ridiculous, I've seen there have been lots of people with this issue over the last few years, is there no fix?

 

Thanks, 

4 Replies

  • tonyp192's avatar
    tonyp192
    Just browsing
    3 days ago

     I have had the same problem but I was using a laptop, after several attempts to put it right, virgin has told me that it will not work on a laptop which is a bit strange as it has worked perfectly in my shed in the garden for the past 4 years atleast!!!! until the 1st of this month. I guess you will be contacted by virgin and they will reset your device options, good luck with a solution. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 days ago

      Hi tonyp192,

      Thank you for your post. To confirm, have you tried via the web browser on the laptop?

      ^Martin

  • DODGERN's avatar
    DODGERN
    Dialled in
    4 days ago

    Good morning,
    I also have a registration problem with my devices.
    I have 4 devices registered, two of which are phones.
    Both phones are of the the same make and model, my wife's and mine.
    When registered my wife's phone would not allow viewing although the app installed.
    The Circle of death appears when she opens a programme.
    I re-registered her phone and she can now use it and can watch the programmes.
    On checking my phone I now find that mine is unusable, with the Circle of Death.
    It would appear that the system gives each phone the same title and locks one of them.
    Can anything be done to ensure both phones are unlocked?

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Classic_cor 👋 welcome back to the community forum! 

    Sorry to hear about these issues with your TV Go registered devices - we appreciate this must be frustrating. 

    There's no specific known issue regarding TV Go registrations at the moment. You can find lots of helpful general information about using the service here 👉 https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app 
    I will send you a PM to confirm a few details and get your devices reset. You can find the PM in the top right corner of the page 📩 in your inbox. Thanks for your patience in the meantime! 🌞