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dmodave's avatar
dmodave
Joining in
7 months ago

Virgin Go

Virgin Go has not been working for me for over a month now. Doesn’t work using app on iPhone or iPad. Also doesn’t work from web browser on iMac. All looks ok until I log on. At this point Live TV returns “opps something went wrong please try again later. I’ve contacted support again and again and again. There is an open ticket for this that is allegedly being worked on, they say they will call back but never do so I end up having to call back and start all over again talking to first line support who push me on to 2nd line support who then say 3rd line support will call me. To say I’m frustrated is an understatement, can someone advise how I can speak to a technician based in the UK?

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 months ago

    Hi dmodave 

    Thanks for posting and welcome to the community.

    Sorry to hear of the TV Go issue. We have checked this for you and it's beyond IT where this has been raised, it's been raised to 

  • dmodave's avatar
    dmodave
    Joining in
    7 months ago

    @John_GS

    Thanks for your reply, can you confirm where this has been raised to and can you see what the current status is? I was told on Monday I’d get a call back in 24 hours and as per usual I’m still waiting 

    Thanks

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      7 months ago

      Thanks for the reply dmodave 

      I'll look in to this for you.
      I'll send a private message. 📧

      Kind regards,
      Ilyas.