Forum Discussion

archiehunter's avatar
archiehunter
Tuning in
9 months ago

Virgin go

Trying to use Virgin Go on a new laptop running on Windows 11. Can get sound but no video. Virgin Go ok on other devices. 

Sky Sports is ok on new laptop as well .

Is there a general issue?

  • archiehunter's avatar
    archiehunter
    Tuning in
    9 months ago

    Hi - still getting this problem today. Is there any additional software I need to load to my new laptop. Sky Sports is working ok via the separate Sky logon

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      9 months ago

      Hi archiehunter, thank you for your posts.

      We're sorry to hear about the problem you're having 😔

      Just to confirm, are you accessing TV Go on your laptop via the app or a browser? 

      Also, have you tried following all the advice provided in this thread here? 

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • archiehunter's avatar
        archiehunter
        Tuning in
        9 months ago

        Hi, sorry for delayed response. I got round the issue by installing Firefox and using that browser