Forum Discussion

JF123's avatar
JF123
Joining in
10 months ago

Virgin Go no longer letting me watch live TV

Hi,

The app will no longer let me watch live TV on any of my registered devices. I have spoken to the virgin tech team at length and they could not find a solution. The error message reads 'Oops something went wrong. Please try again later' 

 

Any help or advice would be really appreciated 

5 Replies

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    10 months ago

    Hi JF123

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear you're having issues accessing TV Go. Can you please let us know which devices you've attempted to use the app on (make and model of the devices, along with the OS version if possible).

    If you've been able to use TV Go without issues previously, do you know when this issue first started? Are you tried accessing TV Go on both WiFi and mobile data?

  • JF123's avatar
    JF123
    Joining in
    10 months ago

    Hi,

    Thanks so much for your reply. I am trying to use the app on a Samsung Galaxy A53 5G, model SM-A5369, Android version 14 & a HP Laptop 15s-fq1xxx with Windows 11, Version 24H2, OS build 26100.3476

    I think the issue may have coincided with having a new Tivo box delivered as the old one was faulty - this was about a month ago. I have tried accessing the app on both wifi and mobile data.

    Thanks

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      10 months ago

      Can you confirm which content it isn't allowing you to watch, some is restricted due to licensing and copyright issues to help prevent infringements.

      • JF123's avatar
        JF123
        Joining in
        10 months ago

        It isn't letting me watch any live TV, other content all appears available. When I select the live TV option it just says 

        'Oops something went wrong. Please try again later' 

         

  • JF123's avatar
    JF123
    Joining in
    10 months ago

    Revision to previous reply - although other content than live TV is shown on the app having checked it appears it won't allow me to watch that either.