Forum Discussion

Broady96's avatar
Broady96
Joining in
12 months ago

Virgin Go App

When I try to watch my recordings on my Virgin TV Go App, it keeps saying " Sorry, we can't play this at the moment 1" 

How can I fix this?

  • Hi Broady96 👋.

    Thanks for reaching out to us. Apologies for the issues that you are having with the Virgin TVGO app, can I ask, since your post has this issue been resolved or are you in need of further assistance. Please let us know. 

    Sabrina

    • Broady96's avatar
      Broady96
      Joining in

      The issue has still not been resolved. I am still having the same issue unfortunately 

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)

        Thanks for coming back to us on this Broady96 🙂

        When you're using the TV:GO app, are you attempting to watch the recordings whilst connected to your home network? In addition, do you get the same error messages on all devices you have connected?

        Can you also confirm for us the make and model of your device, along with the current operating system, and version, and can you confirm that the TV:GO app is fully up-to-date?

        Thanks,