Forum Discussion

jamboknight's avatar
jamboknight
Tuning in
2 months ago

Virgin go app saying TV box offline

Hello, I am having issues trying to record tv shows on my virgin tv go app. Whenever I press record, an error message just comes up with tv box offline. However, this is not the case, I’ve reset/rebooted both my tv boxes and router and deleted and reinstalled the app as well as trying on a different device but this hasn’t solved the problem.

Anyone got any advice before I need to call the call centre and wait for hours just to speak with someone and get correct advice?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi jamboknight, thank you for your post.

    We're sorry to hear about the issues you're having 😔

    Can you please confirm the exact wording of the error message that's coming up? Also, are you having the same issues when accessing Virgin TV Go via the website here?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • jamboknight's avatar
      jamboknight
      Tuning in
      2 months ago

      There is no error message other than “your tv boxes is offline and unable to record”. 

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 months ago

        Are you able to schedule recordings on the set-top box itself rather than through the TVGO app?