Forum Discussion

Jordyterrell's avatar
Jordyterrell
Joining in
6 months ago

Virgin Go App Error!

Hello, 

Ive seen a few posts on here with a similar issue regarding the VirginGo app not working, just getting the below error message! Whats the fix? 

Thanks!

5 Replies

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)

    Hey Jordyterrell Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. ๐Ÿ‘‹๐Ÿฝ

    I'm sorry to hear about the issues with the Virgin TV Go app that you're experiencing. ๐Ÿ˜ข
    May i ask what device are you using and is this the latest version of the app that you have?

    Is your device on it's latest software?
    Let us know.

    Kind regards,
    llyas

    • Jordyterrell's avatar
      Jordyterrell
      Joining in

      Hi, yes everything is the latest version. Im using an iphone 14 pro. To be honest i dont think its the app, i think its the account? I have all sorts of weird issues, it doesnt show me my bill, the contract is wrong, and on one page somewhere it says ive left! So i think the account needs looking at

       

      thanks!

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team

        Thanks for coming back to us Jordyterrell. Are you logging into the account using the primary login? 

        Did you previously have an account with us that you're still logging into? You can check that by making sure the account numbers on your online account and bill match. I ask that due to the issues that you've advised, it could be that your online account is linked to a previous account rather than your current live account. 

        Kind Regards,

        Steven_L