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telemusik's avatar
telemusik
Joining in
2 years ago

Virgin Go - Web browser - Same device - Keeps asking to register device - Ran out of spots..

I use Virgin Go on my upstairs PC, and every time I log back in to continue watching a series it asks me to register a new device and now i've reached the limit... why does it not recognize it's the same device ? it has the same IP and Mac address.. same browser etc.. If it were unlimited changes I wouldn't care as it takes a second to remove/replace but the limit means I cant watch my show tonight.

4 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi telemusik 

    Is your PC set up correctly as per the screen shot below?

    virginmedia.com is listed as a trusted site? Your browser allows popups from the VM TVGo website and also allows protected content.

    You aren't using an incognito window or clearing cookies.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi telemusik 

    Thanks for posting and welcome to the community.

    Apologies for the TV GO issue. I will send you a PM now but please do also follow the brilliant advice from newapollo.

    Best wishes.

  • Sdfitz's avatar
    Sdfitz
    Joining in
    2 years ago

    I am having same problem. In the virgin go app it keeps asking me to register an already registered device and now I can't watch anything until 1st December 

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Sdfitz,

      Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues with your Connect app and registered devices, if you are using a Laptop this can happen if you have it set to delete Cookies and Cache when you reboot, if this is the case it means it doesn't remember the device meaning it sees it as a new device each time, please check your browser settings to make sure.

      In regards to resetting your devices this will be done automatically at the start of each month and isn't something we can do manually.

      Regards

      Paul.