Forum Discussion

mark53c's avatar
mark53c
Tuning in
3 days ago

TVGo Subtitles

How do I turn off the subtitles on TVGo so that they stay off. Despite them being off in the settings, every time I change channel they turn on again. Sometimes I turn them off and then they turn on again when one programme ends and another starts on the same channel.

To say its annoying is an understatement.

I have deleted the app and cleared out any settings on the iPad, but it still does it when I re-install the app.

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Do you have subtitles turned on on your actual 360 box(es)?

    On your 360 check under  Settings > Accessibility > Subtitle options

    I would also double check under Settings > Audio & Subtitles  on ALL devices that have access to TVGo just in case the actual subtitles setting is turned on under even one of them.

    I note that you say you've "deleted the app and cleared out any settings on the iPad, but it still does it when I re-install the app".    I suggest  clearing out the settings/storage cache on the device(s) before uninstalling the app.  Then reboot the device before you download and install the app again.